Consulting Services

At Synateq we help organisations understand what the future needs to look like, and provide the project management, process improvement and business systems to help them get there. We help organisations bridge the gap between strategic direction and business systems capability.

The capacity of your organisation to meet the challenges associated with growth, change and performance improvement is heavily dependent on how well your business processes and systems work. Synateq consultants have a wealth of experience in business and service delivery systems. Their knowledge of strategic analysis, process and system design, and effective change management and implementation strategies, enables Synateq to successfully bridge the gap between strategic direction and business systems capability.

How well your organisation is equipped to deal with change, growth, service delivery and performance improvement is heavily attributed to your business processes and systems for government and organisations. Our consultants work hard to create systems and process solutions that are carefully designed to meet your organisation’s specific needs and requirements. At Synateq we work with you to provide clarity on how to progress with business improvement, managing growth and implementing change.

Our proven methodologies assist us to work closely with you to deliver business process improvement efficiently and effectively.

Analysis, IT Strategy and Planning

As organisations grow and change they often reach a point where a review of business systems is required. Synateq can work with you to develop a business systems strategy and enterprise architecture focused on ensuring your organisation or government department is tuned to achieve maximum value from your strategic objectives.

Clear systems strategies will drive effectiveness and efficiency in your service delivery functions. We use our proven methodologies to review your existing business systems landscape and the business inefficiencies that it causes. Our consultants work with you to develop a roadmap for change, describing how to implement the strategy as a suite of discrete, manageable projects.

We take you through a structured approach to:

• Analyse your existing processes and systems landscape
• Develop an enterprise architecture blueprint
• Deliver a roadmap for change
• Work with you to drive the required outcomes

Business Process Improvement and Service Delivery Systems

Once you have clarity on where you need to take your organisation into the future, Synateq can assist you to understand what that means in terms of business process improvement and service delivery systems. We offer a structured approach to process improvement and to development and management of your staff skills, expectations and commitment to change.We help you realise the full business potential of each project you undertake.

Proven methodologies and experienced consultants give us the tools we need to take you successfully through process improvement projects. Through comprehensive business analysis our consultants can identify ways in which your business can build, improve and extend its capabilities. This analysis takes into account your entire organisation’s systems, from policy and procedures to people, processes and technology.

Change Management

Change Management focuses on the people side of your business improvement project. When you implement a new system, that system will have many touch points with other systems, processes and people within your organisation. The successful integration of a new process or system needs to take account of all these aspects, so that your organisation can realise the full benefits from your business systems investments.

Project Management

Successful project management is not easy. Business projects are inherently risky and there are many issues to be managed. Time, resource constraints, technology issues, and of course people all present challenges. For each project we assess the size, complexity and business risks, and identify a project manager who has the skills and experience to deliver a successful outcome.

Whether your project management need is for a small discrete project or large scale multi-stream business transformation project, Synateq offers the skills and experience across the full project life cycle, from project inception through to project closure.